Mercure Hull Grange Park Hotel

Our experience at Mercure Hull Grange Park Hotel had a lot of positives, but unfortunately, the service from the receptionist fell short. Starting with the good: the hotel’s communication before our stay was excellent. I received multiple emails leading up to our visit, which made me feel welcomed and excited. The hotel itself is spacious, comfortable, and well-maintained. Our room was clean, and when we had an issue with the heating, the staff were incredibly responsive. After calling the operator, a kind lady from the staff arrived promptly to fix the problem. She was professional and quick, ensuring that everything was working well, which was a relief since my husband, who is recovering from a stroke, needed to stay warm while I attended a wedding. Her efficiency and care really stood out. Now, for the not-so-good part: our experience with the receptionist was disappointing. We arrived at 2 pm, knowing check-in was at 3 pm, but I thought I’d ask if the room was ready. The receptionist was not welcoming and flatly told me check-in was at 3 pm. I accepted this, but was frustrated when I saw another guest being checked in before 3 pm while I was told to wait. It left me feeling confused about the inconsistency. Additionally, when we were finally checked in, the receptionist failed to provide basic information like the time and location of breakfast. This lack of communication felt like poor service, especially for such a large and otherwise well-run hotel. In conclusion, while the hotel itself and the rest of the staff were fantastic, the experience with the receptionist unfortunately took away from what could have been a flawless stay. With some improvements to reception service, Mercure Hull Grange Park Hotel has the potential to be a top choice for travelers.

The hotel was very clean and looked very nice and welcoming. We went during christmas season and the decorations and christmas trees were beautiful. The staff were very friendly and got us checked in quickly. There were events taking place during our stay which we werent a part of which they checked with us and ensured our room was on the other side of the hotel so we werent disturbed by these which was fantastic and we appreciated that.

Very friendly and helpful staff, could not fault them. Comfortable beds and clean rooms that were well equipped. Nice to have use of swimming pool included. Food at dinner was really well cooked (though very slow in arriving)

Spacious. The family room was lovely and large sized. The amenities were great. Even received a free drink when we arrived as our room wasn’t quite ready. By the time we sat fine with our drinks we were informed that our room was ready. Staff were amazing and couldn’t do enough to help. Travelled with a toddler who was upset at dinner time, didn’t catch the member of staffs name on shift last night but she was absolutely brilliant, tried to help and get the little one other food/drink and even let us take some of the cereal from the breakfast set up to take to the room (which the little one ate as soon as we got up there). Lovely place and would definitely recommend!

Our stay was pleasant. We enjoyed the hotel's swimming pool and appreciated its proximity to the shopping park and other attractions. The area is really nice, and the delicious English breakfast served each morning was a highlight.